Skip to main content

Legal and trust

Clear terms for how Expert Hire handles data, service and responsibility.

A legal and product team reviewing Expert Hire controls
The documents behind a transparent working relationship.

Master Subscription Agreement

Last updated: 23rd December, 2025

This Master Subscription Agreement (“Agreement”) governs access to and use of the services provided by Expert Hire or its affiliates (“Expert Hire”, “we”, “us”), and is entered into by the customer accepting this Agreement (“Customer”).

The individual accepting this Agreement represents that they have full authority to bind Customer to this Agreement.

1. Definitions

  • Affiliate means any entity controlling, controlled by, or under common control with a party.
  • AI Features means features using artificial intelligence or machine learning.
  • Candidate means an individual evaluated or prepared using the Services. A Candidate is not a User or employee of Expert Hire.
  • Customer Data means all data provided by Customer, Users, or Candidates, excluding Usage Data.
  • Documentation means usage guides or specifications made available by Expert Hire.
  • Services means Expert Hire's software platform, APIs, extensions, and related services.
  • Service Order means an order form or online order specifying purchased Services.
  • Usage Data means aggregated, anonymized data derived from platform usage.
  • User means Customer's authorized employees or contractors.

2. Term and Service Orders

This Agreement begins upon acceptance and continues until all Service Orders expire or are terminated. Service Orders are non-cancellable except as expressly stated.

3. Provision and Use of Services

Expert Hire grants Customer a limited, non-exclusive right to access and use the Services for internal business purposes, subject to this Agreement.

Acceptable Use

  • No scraping, crawling, or automated extraction of data
  • No reverse engineering or model probing
  • No training competing AI or ML models
  • No unlawful or discriminatory use
  • No security circumvention or abuse

Artificial Intelligence

AI Features are provided solely as decision-support tools. Expert Hire does not make automated hiring or employment decisions. Customer is solely responsible for all hiring decisions, human review, and legal compliance.

Customer acknowledges AI outputs may be inaccurate and must be validated independently before use.

4. Fees and Payment

Fees are payable as specified in the Service Order. All fees are non-refundable unless expressly stated. Monthly and annual billing may apply depending on plan selection.

5. Data Security and Privacy

Expert Hire implements reasonable technical and organizational safeguards. Personal data processing is governed by the Data Processing Addendum.

6. Intellectual Property

Customer retains ownership of Customer Data. Expert Hire retains ownership of the Services, platform, AI models, and Usage Data.

7. Confidentiality

Each party agrees to protect the other's Confidential Information using reasonable care and only use it as permitted under this Agreement.

8. Warranties and Disclaimers

Services are provided “as is”. Expert Hire disclaims all warranties except as expressly stated.

9. Indemnification

Each party will indemnify the other for claims arising from its breach of this Agreement or applicable law.

10. Limitation of Liability

To the maximum extent permitted by law, Expert Hire's total liability will not exceed the fees paid by Customer in the twelve months preceding the claim.

11. Termination

Either party may terminate for material breach not cured within thirty days. Upon termination, access to Services will cease.

12. Governing Law

This Agreement is governed by the laws of the State of California, without regard to conflict of laws principles.

13. Miscellaneous

  • Independent contractors
  • No waiver by delay
  • Force majeure
  • Severability
  • Entire agreement